An open door, a forgotten code, a cat jumping onto furniture… 80% of false alarms are easily avoidable occurrences often caused by users themselves. In some cities, dispatching police for an unfounded reason is punishable by a fine, payable by the property owner.  ADT-Protectron offers you specific services (some of which are free if you have an ADT-Protectron security system) to avoid this inconvenience.

5 effective services to avoid false alarms… and unforeseen costs!

1.  Enhanced Call Verification service

Enhanced Call Verification (ECV) is a free procedure that enables our monitoring centre to reach you by phone at a secondary number in case of a burglary alarm.

  • When the signal is received, we call your residence to verify what triggered the alarm.
  • If there is no answer, we try to reach you at another number, such as your cell or work phone, before we call the police.
  • You can then ask for the police to be sent or not.

Subscribe for free to Enhanced Call Verification service:

Contact one of our experts by email or by phone at 1-800-653-9111.

avoid false alarms

2. Alarm cancellation

Our monitoring centres are at your service 24/7. If you trigger the alarm then cancel it by entering a valid user code in the moments that follow, you will receive an automated call from the monitoring centre confirming that the alarm has been cancelled. The automated call will allow you to speak to an agent in case of an actual emergency.

This procedure shows our commitment to reducing the number of false alarms and keeping our  Five Diamond Certification. If you prefer, you can still ask a live agent to intervene directly, regardless of the type of alarm, and even if it has been cancelled.

3. Two-way voice response

With two-way voice response, in case of alarm, one of our agents establishes communication with your home and quickly evaluates the situation. This efficient service makes it possible to easily avoid false alarms. It is included in three of our packages.

4. Interactive photo plus monitoring service

With its photo detector, interactive photo plus monitoring lets you view images taken in your absence, no matter where you are. Simply go to your personal account or use our mobile application. That way you’ll see what triggered the alarm right away!

5. Interactive video monitoring

Wherever you are, watch over your home in real time via the Internet or your smartphone thanks to interactive video monitoring. You can record events at fixed times or when the system detects movement, ensuring you peace of mind!

Basic tips

In addition to these highly effective services, it’s useful to take some basic precautions.

1.  Avoid unplanned movement.

Place the motion detectors away from any ventilation system, fireplace, mirror or object that could blow away.

2. Close all the doors and windows before leaving home.

3. Install motion detectors specially designed for pet owners.

Contact one of our experts to find out more about our pet-friendly motion detectors.

4. Familiarize yourself with your system

Anyone who enters your home when your home security system is armed must enter a password or code and know the procedure to follow. Refer as needed to the user manual that you received when your system was installed. Or, find your manual online.

5. Keep us informed

Let ADT-Protectron know about any change requiring modification of your security system (getting a new pet, repair or work on your phone line or coaxial cable, moving furniture around, adding a new user, etc.).


For more practical tips on avoiding false alarms, check out our home security blog articles: