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 WE WATCH OVER YOU DAY AND NIGHT
Over the past 5 years, Protectron has invested millions of dollars in a fail-safe technological infrastructure. Protectron have at it's disposal a national network of four monitoring centers that share the same operating software and are linked together by a secure and dedicated communication connection. Each center can act as a backup in the event of a disaster anywhere in the country (ice storm, flooding, major power outages, etc.). That's why we can guarantee uninterrupted service at all times.
Certified by Underwriter's Laboratories of Canada remote monitoring centers are unquestionably among the most effective security facilities in North America. No matter what the circumstance, one of these high tech fiber-optic-equipped centers is always standing by to ensure your protection 24 hours a day. If needed, you will be contacted immediately by an operator specialized in the specific procedures of your sector (residential, commercial, industrial, or institutional). No other monitoring network in Canada can offer such peace of mind! Protectron constantly invests to improve its service.
| Protectron Puts Quality First |
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Of course, quality service demands top-notch operator training. All employees dealing with customers are required to have an in-depth understanding of the operating software and procedures. Each undergoes technical training to learn how to provide customers with clear instructions on how to arm and disarm their systems. All new employees are teamed up with a mentor until they can work independently. It’s not just a matter of customer service, but your security as well.
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Personalized Service and Fast Response (the invisible, but vital component of your system!)
When your security system is triggered, every second counts. The monitoring center identifies the source of the problem and quickly sends you the help you need (police, fire department, or emergency response).
Learn about our value-added services here!
 Responding to an Alarm
Here’s how we respond to an alarm:
1. Your security system sends an alarm signal.
Our monitoring center is alerted the moment your alarm is triggered and our operators intervene immediately.
2. Our team of operators receive the signal.
3. Our computer systems indicate us the precise location where the alarm was triggered. We follow the response instructions in your personal identification file.
4. An operator will either contact you or the appropriate response service, or both. The operator will call you to confirm the situation and process the call according to the instructions you previously provided.
| How to Avoid False Alarms |
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- Be sure your doors and windows are tightly closed before you leave home.
- Anyone who has access to the property when the system is armed must have a password or pass number and be familiar with the alarm procedure.
- If you have a pet, or are thinking about getting one, be sure your security system is equiped with a pet detector, which is capable of distinguishing it from a possible intruder.
Caution: Customers are responsible for false alarms, and in a number of municipalities the police may charge a fee for coming to your premises. Make sure you thoroughly understand how to operate your security system. Consult the User’s Manual or contact us.
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