Customer Service
1-800-811-1818
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User manuals for security systems

Have you lost your user manual for your security system? No problem! We have included the manuals for Protectron security systems below. You can consult, download and even print them. Find my manual

Frequently Asked Question

Protectron answers the main questions concerning products and security services. Consult our FAQ

Are you moving?

MOVING PROMOTION - You are moving in a new house and you want to keep your monitoring service? We will install a basic security system in your new home at a special price. Contact today our Customer Service at 1-800-653-9111 for more details or click here.

How to avoid a false alarm?

Your Protectron security system brings you peace-of-mind. Since false alarms should not trouble this serenity. Click here.

Protectron Pre-authorized Payment

Simplify your payments and sign up now. Avoid line-ups, late payment fees and the cost of postage. 

Simply fill out this form and fax it to us along with a void cheque to the number below or if you prefer you can send it by mail. A Customer Service Representative will confirm receipt of the information and update your file.

Head Office
PROTECTRON INC.
8481, Langelier Blvd
Montreal (Quebec)  H1P 2C3
Fax : 1-888-324-7969

To sign up for pre-authorized payment, please print out and complete the enclosed form.

Your Protectron Invoice
We have modified your invoice in order to optimize the quality of our service. Now more dynamic, your invoice informs you of our promotions and innovations and also gives you the opportunity to update the information on file. Your emergency list is located on the back of the invoice and is used as a reference in the event of an alarm. Please ensure that it is always updated.
See an example

 


Schedule update form

You can update the opening and closing schedule of your company by filling out this form. You can also create a special schedule for the upcoming holiday period.