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| Title : |
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Technical Support Operator |
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| Available positions : |
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Many positions open |
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| Schedule : |
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7 days on, 10 hours shift - 7 days off
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| Status : |
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Permanent |
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| Reports to : |
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Monitoring Station Supervisor |
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| Branch : |
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Montreal, Quebec, Ottawa, Edmonton and Vancouver |
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| Responsabilities : |
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The use of the masculine gender and is used solely to lighten the text.
- Receive calls and assist subscribers who are experiencing technical problems with their security system.
- Identify the nature of the technical problem and schedule a service call if required.
- Outside of the dispatch department operational hours, dispatch service calls to service technicians.
- Put systems in test mode for service installers as well as contractors.
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| Qualifications : |
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- Bilinguism (Montreal only and Ottawa an asset)
- Electronic or informatic degree (an asset)
- Knowledge of security equipment (an asset)
- Customer service experience
- Strong sense of responsibility
- Good judgment
- Stress management
- Work under pressure
- Team Spirit
Reliance Protectron is an equal opportunity employer.
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