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Status: Full time
Work Schedule: 12PM to 9PM
Branch: Montreal
The use of the masculine gender and is used solely to lighten the text.
POSITION SUMMARY:
Under the supervision of the Service Dispatcher Team Leader, the tenure ensure proper and efficient dispatch of service calls.
ESSENTIAL RESPONSABILITIES:
-Open and manage service calls
-Dispatch service calls to technicians;
-Set an appointment with clients so they are present during the call
-Follow-up on dispatched calls to ensure client’s satisfaction and job done
-Supply client’s historic to technicians
-Open and manage service calls;
-Dispatch service calls to technicians;
-Set an appointment with clients so they are present during the call
-Follow-up on dispatched calls to ensure client’s satisfaction and job done
-Supply client’s historic to technicians
-Open and manage service calls;
-Dispatch service calls to technicians;
-Set an appointment with clients so they are present during the call
-Follow-up on dispatched calls to ensure client’s satisfaction and job done
-Supply client’s historic to technicians
-Perform system’s test during a service call
-Inform the technician on the spot of the test’s results
-Upload/Download alarm security system panels for customers and technicians.
-Bilinguism
-Informatic skills
-Geographics knowledge of Montreal City
-Priority judgment
-Organization skills
-Patience
-Stress management
Reliance Protectron is an equal opportunity employer.
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