No one is completely safe from danger… Protectron is always there for you and ready to respond quickly in the event of an emergency. Here are a few testimonials from satisfied Protectron customers:
“At our last two service calls, Gord was the technician who took care of the necessary updates to our security. He was professional, courteous, and very knowledgeable. He kindly made the extra effort to make the second trip to our on a Saturday to expedite the completion of the job. He was patient, and took his time to answer all questions and recommend options.
Gord represents your company very well. Technicians such as him greatly influence decisions when considering future contracts.
“We have been with Reliance for years. BEST ever in our opinion!”
“In 2008, we had an attempted break-in. We were vacationing and our neighbour got a call at 11:45 p.m. that our alarm had been activated and a basement window was showing to be the entrance area. The motion sensor, inside the basement, had not been activated. When our neighbour checked the back window, sure enough, the screen had been removed and the window pried open. He called the police and they agreed that the sound of the alarm must have frightened off the intruders.
That same night, only a couple of hours later, and reported in all the local news, was the story of our local highschool being vandalized. The neighbourhood grapevine also told of a home, one block between our home, and the vandalized high school, which had also been vandalized.
We can't prove it, but we feel quite certain our home would have been trashed as well if it were not for our alarm system.
We are so thankful for the system. It certainly paid for itself that night and continues to pay for itself in "peace of mind".
Thank you Reliance.”
“In 1995, our house was broken into and it devastated the whole family. Right after that we heard that our insurance company was sponsoring the installation of an alarm system, and our rates would go down accordingly. Well, we signed up immediately. I also have the text messaging service now so that I know when others are coming and going in our home when I'm not there. This gives me such peace of mind, and now every time I come home I feel safe and secure in the knowledge that my house has not been broken into and my home is secure. That feeling, to me, is priceless.”
“We live in an area where the water table is high, and we rely on our sump pumps to keep our basements dry. I am so thankful for the fact that I have a water sensor to alert me to the first seepage of water onto the floor so that no matter where I am — work, kids' activities or on a holiday — I can act before things are destroyed! I am sure my insurance company is happy that we went this way as well, since they should never have to get a water claim from our home!”
“The one time the fire alarm went off, the firemen told our daughter it was probably a good idea for her NOT to eat the hamburgers our son was cooking (burnt). Thank goodness for the smoke detector or who knows what would have resulted from his cooking. Our house is still standing - thanks Reliance.”
“I have Reliance and have no more worries. So far we are pleased with the system.”
“We have been with Reliance Protectron since they took over our previous alarm company, and have been happy to date with their services. The peace of mind we have when we leave the house knowing they are watching is great. ”
“Peace of mind when we travel.
Back in September 2009, while we were getting ourselves together for a three month trip to Australia and New Zealand, we had a nagging concern about what might happen if the furnace stopped working while we were gone. We had made arrangements for a home sitting-service to check our place every two days, but 24 hours without heat can create serious problems in 20 to 30 below zero temperatures. A monitored security system was the best answer, but who? Google to the rescue! We wanted a local company with a good reputation and Voxcom was well regarded. Got in touch with them five days before we were due to leave and had the system installed and working two days later - amazing service. We were a bit concerned with service levels when Reliance Protectron absorbed Voxcom, but these concerns have gone away.
The service feature we find most reassuring when we travel is e-mail notification of system status changes. They keep us assured that our home sitting-service is looking after our place. We know when and how long the house sitter was at our house. On one occasion, a visit was missed and we were able to check into it via e-mail. The security system gives us tremendous peace of mind when we are traveling.”
“One of the best things about getting an alarm system was an unexpected one. Like most people, I got the service to protect my "stuff" while I was away from home during the day at work. What I realized as an added benefit was a better night's sleep. I would not describe myself as a worrywart, but, as a single woman living alone with a normal level of awareness of what goes on in this day and age always in the back of my mind was what would I do if someone broke in while I was sleeping and attacked me while I was asleep with my defenses down? What I came to know almost immediately after my system was installed was that, when I set it before going to bed at night, I was sleeping very soundly knowing that if anyone entered my home when I was asleep, I would wake up immediately with the alarm. I also feel that anyone looking to attack me would be repelled by the alarm, but if they weren't, I now have the panic button feature to call for help.... what could be better than that? Thanks Reliance Protectron!”
Cheryl Dawn H.
“Hi. We were away from home and one motion detector went off. Reliance Protectron phoned us, but the one movement was all that had been seen, so we had them just keep watch for any further movement in the home and told them if there was any to send the police and let us know when we got home. We saw where someone had climbed up to a window, leaving marks behind, but the sirens scared them away ! Thanks to our Reliance Proctectron system, our home was safe.”
Bill & Edith
“My daughter had a problem in which a dog had bitten her. The owners of the dog denied it, and then got charged for obstruction of justice for lying to the police. After all of this happened, they started throwing objects in my driveway. After I asked for new Protectron signs, everything stopped immediately. Thank you for the signs as it has let people know that I am being protected. thank you Reliance Protectron, your satisfied customer :-) ”
Donna Lynn D.
“We did the full upgrade to our system late last year and could not be happier. All systems are expensive, but you get what you pay for... we feel we receive full value from Reliance Protectron... quality, service and security (QSS). I laugh when another company says about attempts to break in the owner's home... I guess the thieves knew that system was nothing to worry about. LOL”
“Within a few weeks of signing up with Reliance Protectron, my husband left a frying pan on the stove in the morning. After I got up, I must have bumped the stove knob with my elbow and consequently turned it on without realizing it. Then, in a hurry, I packed up the kids and left the house. Twenty minutes into the drive I received the call of the fire in my house. My heart stopped. My first point of contact... (my neighbour) was immediately notified, and so were the firefighters and police. By the time I returned home, everything was under control and the fire hazard was avoided. My house was filled with smoke and the stench lingered for days. However, I don't even want to think of what could have happened if we did not have the security system in place.”
“My husband works shift work at the mine, which didn't bother us until we had a little girl. Now that we have Reliance Protectron in our home. I can sleep like a baby knowing my baby girl is safe asleep in her bed and my husband has no worries while he's underground at night! Thanks for giving us the much-needed sense of security!”
“A few years ago we had to have our house roofed due to a freak storm. The trades were overly-busy due to this, so the insurance companies were calling in "all manner" of workers. About 5:00 a.m. one day, a seedy character pulled into our driveway and knocked on our door professing to be a roofer. I opened the door before disarming the system so the alarm went off and said, "Hey, I have to disarm this system and I have to close the door to do it." (He actually tried to poke his head in to see the code, which resulted in a scraped ear for him.) Of course, the door doesn't need to be closed to disarm, but the alarm distracted him and allowed me to shut the door. (And call for backup...:))”
“I had been thinking about a security system for my family for a very long time. Worried that I couldn't afford a system, installation and service, I hadn't gotten one. A few months back I had a representative come to my door and offer me a free system, free installation and three free months of service. I jumped at the opportunity, and, ever since, my family has been sleeping with more ease than ever. Thanks Reliance, you make us feel safe!!”
“Had a large three-wick candle burning for a few hours, and then blew it out before heading to bed. The smoke rising from the extinguished wicks was more than I imagined it would be and it sailed down the hall to the smoke alarms and set them off. I was running around opening windows and doors when a voice came over the security system to see whether the fire department needed to be called. It didn't, but it was still good to hear that someone was out there just in case it did. Peace of mind.”
“Recently our alarm went off when the house wasn't armed. Confused, we went to look at our communication panel to see what was wrong. We were directed to the basement, where it noted a flood. Thankfully there was no flood, but there would have been! The motor on our sump pump had died, allowing the water level to rise. Our alarm saved us BIG TIME!! Thanks!”
“All I know is that I have peace of mind with the alarm as well as the instant button to protect my mother as well. So if she falls or I need assistance, with the press of the button, assistance will be there.”
“The best thing about the alarm system is that we can leave the house knowing that everything is going to be all right, and it's lowering the cost of our insurance. Just to know that the house is safe, day or night, it's a relief for us.”
“I am 67 years of age and live on my own in a small rural community. The closest hospital is 25 km away. I was in need of emergency medical assistance recently and when I tried to call 911, my phone went dead. Thank God I had my system installed last fall. I pressed the ambulance button and had an ambulance here within 20 minutes. Thank you all so very much.”
“We signed up for Reliance Protectron e-mail notification TeleGARD™, and were alerted whenever someone entered and exited our home and disengaged and re-engaged the security system. This proved to be a valuable tool, as while we were on vacation, we paid for a house- and pet-sitting service. We were able to validate the days they actually came to the house and the time they spent in our home. This gave us peace of mind, knowing that they were honouring their part of the contract.”
“My house is protected because anything can happen. I know my dogs have some security – in case of a fire they have a better chance of surviving when we are at work or out. That is peace of mind. Thank you.”
“Reliance Protectron has a responsible staff that takes care of our security needs. Last year, I had another security company, but they did not attend to my complaints. After complaining four times, I called Protectron. That same day, they sent a technician and provided me with a new alarm system with cameras. Now I am very happy with my home security services.”
“Some time ago, we had a power failure and while I was trying to get the system up, I must have pressed a wrong button. Minutes later there was an ambulance at my door with paramedics, shortly to be followed by the RCMP. I now know that my system is working, though I was upset at the inconvenience that I caused these wonderful people who man the emergency systems.”
“It was cold in Edmonton, in the minus 30s. I was out of the country for work. I had just bought a security system, grudgingly, as I thought my new house wouldn't need it. Well, I usually don't check my e-mails that often but on that fateful night I decided to. As it happened, my furnace had malfunctioned and failed. My house had been without heat for 12 hours. My system notified me by e-mail, and I was able to get a repairman there to fix it. Without the system, I would have never known about the malfunction, and I would have come home to a destroyed, frozen house! True story.”
“We signed up for Reliance Protectron email notification TeleGARD™, and were alerted whenever someone entered and exited our home, disengaging and re-engaging the security system. This proved to be a valuable tool, as while we were on vacation we paid for a house and pet-sitting service. We were able to validate the days they actually came to the house, and the time period they were on site within the home. This brought peace of mind to us, knowing that they were honoring their part of our contract.”
“On Thanksgiving we have a big treasure hunt for our 14 grandkids. It is close to Halloween so we try to make it very scary. I was reading a scary story so I had the fog machine going to give the story some atmosphere (spooky). The smoke alarm went off with 28 people in the house! Reliance Protectron was on the phone immediately. I was very happy they had phoned but quite embarrassed about the incident at the same time. Just good to know they are out there no matter what is happening.”
“I am 67 years of age and live on my own in a small rural community. The closest hospital is 25K away. I was in need of emergency medical assistance recently and when I tried to call 911 my phone went dead. Thank God I had my system installed last fall. I pressed the ambulance button and had an ambulance here within 20 minutes. Thank you all so very much.”
“We just had our system upgraded today to the Go!Control interactive system, a totally awesome package! It's so easy to use, plus I like being able to access via my iPhone and web application. Next we are going ahead with the smoke detectors. We have 4 dogs here and if anything were to ever happen while we were out, we at least will have the comfort of the system notifying Reliance verses waiting for smoke to billow out the windows and then it would be too late. A great investment!!”
Barb G., Dartmouth, Nova Scotia
“We were away on holidays, and Protectron called us to tell us that our alarm had been triggered. The police were at our home and the doors were wide open, but the intruders had fled the scene because our alarm went off and our phone rang. We don't care about material possessions, mainly our safety, but we were grateful that our house was unharmed and we had peace of mind, thanks to Protectron's security system.”
“I didn't have a security system in place when I was robbed but I had one installed within a month thereafter. It has been a blessing to know that my home is secure. I always took my security for granted before the invasion, and I never thought I would ever feel safe again. But Reliance Protectron has given me back my peace. Thank you.”
“I live alone in my home a lot while my husband is out of town. Since installing our security system, I feel very secure knowing that someone is watching out for my safety. When I arm my system in the evenings I know that I am secure for the night, and I would recommend this security for any woman who lives alone and worries for her safety. It is well worth the price for peace of mind. Thank you Protectron. Glad we have you to keep an eye on us.”
“We are away quite a bit as we do a lot of travelling, and we have a great sense of confidence in our home being protected during these times as well as when we are at home. We also have the program that lets us know via e-mail whenever our alarm is armed and disarmed, and that lets us keep track of whenever our home is checked during times we are not at home.”
Fred & Pauline Q.
“In late 2009 - early 2010, we went south for the winter. During this time our sensor for the sump pump went off in the middle of the night. Our house sitters called Protectron and were advised that it was the sump pump sensor. They called us in Texas for instructions. We advised our house sitters to call in the local plumber we use. Within the hour he was at our house and pronounced the existing sump pump dead and replaced it with a new one. We had a sump pump failure two years before that had resulted in a flooded basement. We did not have a sump pump sensor at that time. This time though, it saved our new renovated basement from damage. Best investment we made.”
“At about 10:00 PM, we had smoke in our home, and the siren on our security system alerted us. We were contacted by your monitoring centre to ensure everything was okay. We know we will be protected should there be an actual fire.”
“The controller of the well line heater at my cottage burnt up and the smoke triggered the smoke alarm. I received a call from Reliance Protectron, and because it was going to take me one hour to get there, they called the Fire Department. Thanks to Reliance Protectron, there was very little damage to my cottage.”
“In November 2010, our smoke sensor detected smoke in the air. Since I was at work, and no one else answered my home phone, the fire department was dispatched. Fortunately, the smoke was just caused by my soldering iron that was being used to repair a leaky pipe. No one was hurt and there was no damage, but it gave me peace of mind to know that my home was being watched by Protectron even when I wasn't there.”
“In the spring of 2009, an intruder was trying to get into our house through an open window in the upstairs bedroom. We heard him tell his partner that we had an alarm when he noticed the sticker in the window. The burglars took off as we were notifying the police. We, and our two small children, were safe thanks to Reliance Protectron and our alarm system. ”
“Recently, we were victims of a fire. I was staggered to see how fast the flames spread. But the fire department responded very rapidly and I have to say that it’s thanks to your security system that they were able to come so quickly. I’m relieved to know that the system works so well and that I can leave my children at home every once in a while knowing I don’t have to worry. Keep up the good work, we’re counting on you!”
“Congratulations on the quality of your service. Having our alarm system installed was much easier than we expected.”
“Our neighbour had been our security system contact person for a number of years when our system was triggered one day while we were away. He had only just arrived at the door to our house when his cell phone rang. It was your remote monitoring centre calling. You can imagine how impressed he was with your quick response. When he later decided to have an alarm system installed, the choice was easy—Protectron, of course!”
“Just a quick note to say how pleasant it was to do business with the Protectron staff.”
Dear Sir or Madam at Protectron,
On the night of November 13, I was away hunting. My wife Cindy didn't know what the alarm was for. Tammy, one of your agents, answered the phone and asked Cindy if there was a local (non monitored) carbon monoxide detector in the house. Cindy said, ''Yes,'' and unplugged it. The alarm stopped. Cindy said thanks and went back to bed.
Realizing the danger, Tammy called Cindy back, but got no answer. She immediately dispatched emergency services. They arrived at 4:00 AM and woke Cindy by banging on the door. The CO levels in the house were so high that had it not been for Tammy's quick thinking, I would've found Cindy dead in her bed.
We have since then put a carbon monoxide detector with a battery backup monitored by Reliance Protectron. Also, we had the furnace inspected: it had a split heat exchanger that was allowing CO gas into the heat ducts.
THANK YOU, TAMMY. Your professionalism has kept our family whole. And thank you, Protectron, for having such conscientious people in your employ.