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| Title : |
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Technical Support Operator |
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| Available positions : |
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| Schedule : |
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Full time - 7 days on / 7 days off (10 hours shifts). Must be available days, nights and weekends.
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| Status : |
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Permanent |
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| Reports to : |
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Monitoring Station Supervisor |
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| Branch : |
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Ottawa |
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| Responsabilities : |
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Under the supervision of the monitoring station supervisor, the employee provides technical support to subscribers, service installers, as well as contractors.
- - Trouble Shooting
- - Receive customer calls and help them with their technical issues regarding their alarm system.
- - Identify the nature of the technical problem and request a service call if necessary
- - Dispatch calls to technicians when necessary
- - Place alarm systems in test mode for Technicians
- - Create new surveillance files for urgent matters when issues are out of regular business hours
- - Treat incoming alarm signals when monitoring station queue is full
- - Downloading of alarm system panels
- - All other tasks requested by immediate supervisor.
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| Qualifications : |
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- - Customer service experience;
- - Team player;
- - Bilingualism is required (English / French)
- - High school diploma;
- - Flexible & Adaptable;
- - Great interpersonal skills;
- - Availabilities to work days, evenings and week-ends;
Reliance Protectron is an equal opportunity employer.
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