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Have you used the past 3+ years of your career to develop a sales team and achieve results through your people? Are you looking for a new professional challenge and an increased level of responsibility? Are you ready to take your career to the next level? Do you love the sales cycle and the If you answered yes to these questions and think that you can bring a diverse sales skill set and strong leadership for a TeleSales Team in a leading organization in the Canadian security services industry, then we want to hear from you.
THE ROLE
Lead a sales contact centre team in order grow revenue, market share, improve customer retention, acquisition of new customers and proactively anticipating market trends and impacts by providing exceptional customer service. Lead and develop a team of Telesales Representatives in order to meet sales objectives.
JOB FUNCTIONS
· Implement annual sales strategies and initiatives to drive and maintain business growth.
· Set goals, determine accountabilities, monitor performance and evaluate
results.
· Identify and qualify new sales & lead opportunities, initiate action plans,
apply knowledge of customers and promote value proposition.
· Continuously work to enhance the customer experience by identifying
opportunities for improvements in service levels.
· Analyze sales statistics and relevant reporting to determine business
growth potential.
· Work in partnership with other departments to build and maintain
relationships with marketing partners and dealers.
· Empower employees to identify innovative approaches to enhance o
organizational performance.
· Define and update responsibilities and tasks for Telesales Employees and ensure consistency in the execution.
· Perform annual reviews for all direct reports and develop growth plans to ensure a high performance culture.
· Create an environment that rewards and recognizes the demonstration of core Protectron values in day-to-day operations.
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